Blaze offers its product offerings under the brand "Perfection". Perfection
leverages Blaze's track record of developing commercial grade products and a
decade of experience of working with world class customers, delivering best
practices across industries.
We provide superior customer service at lower cost and facilitate the efficient
governance of outsourced service delivery operations. Blaze's first product
initiative was launched in 2002 and focused on transforming information to
delivering superior performance.
Blaze has a distinct competitive advantage of not only just producing
commercial software products but also competing successfully in the most
competitive & mature software products market places - the Kuwait,
Malaysia, Singapore, France.UK. Blaze leverages this "commercial-grade-quality"
mindset and know-how to develop, deliver and support high-performance software
solutions, build and market state-of-the art software products, implement and
support enterprise applications.
Visibility into the service delivery process is impossible with no system for
managing the thousands of contracts, terms and obligations related to service.
And without standardization and a disciplined process, service delivery is
expensive and limits employee productivity. We provide comprehensive solution
spanning the full service delivery process so organizations can :
Design outsourcing initiatives; configure service catalogs, map external
vendors and set service level agreements
Automate the delivery of service processes, and support the optimization of key
Ensure adherence to SLAs, monitor service delivery performance in real-time,
proactively respond to all service management issues
Analyze and improve service delivery processes, ensure, validate and
demonstrate linkages of IT with business metrics