Blaze offers its product offerings under the brand "Perfection". Perfection leverages Blaze's track record of developing commercial grade products and a decade of experience of working with world class customers, delivering best practices across industries.

We provide superior customer service at lower cost and facilitate the efficient governance of outsourced service delivery operations. Blaze's first product initiative was launched in 2002 and focused on transforming information to delivering superior performance.

Blaze has a distinct competitive advantage of not only just producing commercial software products but also competing successfully in the most competitive & mature software products market places - the Kuwait, Malaysia, Singapore, France.UK. Blaze leverages this "commercial-grade-quality" mindset and know-how to develop, deliver and support high-performance software solutions, build and market state-of-the art software products, implement and support enterprise applications.

Visibility into the service delivery process is impossible with no system for managing the thousands of contracts, terms and obligations related to service. And without standardization and a disciplined process, service delivery is expensive and limits employee productivity. We provide comprehensive solution spanning the full service delivery process so organizations can :

Design

Design outsourcing initiatives; configure service catalogs, map external vendors and set service level agreements

Deliver

Automate the delivery of service processes, and support the optimization of key Service processes

Monitor

Ensure adherence to SLAs, monitor service delivery performance in real-time, proactively respond to all service management issues

Intelligence

Analyze and improve service delivery processes, ensure, validate and demonstrate linkages of IT with business metrics